Last updated: 17/07/25

1. Binding Agreement

By renting equipment from Galway Rafting, you agree to these Terms & Conditions. This agreement is governed by the laws of Ireland, with the place of jurisdiction being Galway.

2. Use of Equipment

The use of our rafting boats and other sports equipment is entirely at your own risk. Galway Rafting disclaims any liability for accidents or injuries that may occur during the use of the equipment. You are fully responsible for any damage, loss, or costs related to the equipment, including repair, replacement, and loss of earnings. It is your responsibility to ensure adequate insurance coverage.

3. Acknowledgement of Risks

Rafting carries inherent risks. By participating, you acknowledge these risks and agree that Galway Rafting, its owners, employees, and affiliates are not liable for any injury, death, or loss of personal property.

4. Hen & Stag Parties

Galway Rafting does not permit hen or stag parties on any "Public Rafting Trips" the must book "Private Trips". Any group found to be part of a hen/stag party booking Public Rafting Trips will have their booking canceled without a refund.

5. No fishing

There is no fishing allowed from any of our rafts under any circumstances. 

6. Requirements for Renting and Participation

6.1 - Identification: A valid Photo I.D. is required.

6.2 - Mobile phone in a waterproof case: We can not guarantee that our containers are watertight, we suggest that all phones be kept in water proof cases. We assume no responsibility for any water damaged devices.  

6.3 - Footwear: All participants must wear suitable enclosed footwear that can get wet. Without appropriate footwear, participation will be refused.

6.4 - Clothing: Wear warm sports clothing, a waterproof jacket, and bring a warm change of clothes and a towel for after the trip.

6.5 - Medication: Each group must bring any medication they may need.

7. Prohibited Conduct

7.1- Substances: Alcohol and drugs are strictly prohibited before and during rafting. Violation of this rule results in immediate termination of the rental without refund and possible legal action.

7.2 - Smoking: Smoking is strictly prohibited on board our rafts.

7.3 - Prohibited Items: No glass bottles, knives, or fishing equipment are allowed on the rafts.

8. Lost Property

Galway Rafting does not assume responsibility for personal belongings. The responsibility lies with the customer.

9. Service Refusal and Delays

9.1 - Service Refusal: We reserve the right to refuse service to any customer.

9.2 - Late Pickup: If equipment is not picked up at the agreed time, we reserve the right to rent it out after one hour. If you arrive more than 30 minutes late, an additional €20 per hour (or part thereof) will be charged.

9.3 - Late Return: All equipment must be returned by the agreed time. Late returns are charged at €50 per hour or part thereof. If equipment is not returned by 1 hour past the agreed time, the police will be informed, and any costs incurred will be charged to the renter.

9.4 - Missed Disembarkation: If a boat misses the disembarkation point, a €50 fee will be charged, plus any fines.

10. Equipment Condition

The renter agrees to return the equipment clean and undamaged. Additional fees may apply for cleaning or repairs beyond normal wear and tear.

11. Age and Competency Requirements

11.1 - Age Limit: Participants must be over 6 years old.

11.2 - Competence: All participants must be competent swimmers.

11.3 - Supervision: A minimum of two adults per boat is required. Without this, the trip cannot proceed.

12. Cancellation Policy

12.1 - Customer Cancellations: Must be made at least 3 days in advance to avoid charges. No refunds for cancellations made less than 3 days before the rental.

12.2 - Galway Rafting Cancellations: We may cancel due to unsafe weather or unforeseen circumstances, offering a full refund, voucher or rescheduling.

13. Force Majeure

Galway Rafting is not liable for any failure to fulfill obligations due to causes beyond our control, such as natural disasters or extreme weather.

14. Amendments to Terms

We reserve the right to amend these Terms & Conditions at any time. The latest version applies to all rentals.

15. Data Protection

Your privacy is important to us. Personal data collected will be handled in accordance with data protection laws and will not be shared without your consent.

16. Compliance with Local Regulations

You agree to comply with all local laws and regulations related to rafting and water use.

17. Swimming locations

You agree to only swim in clearly designated areas of the Corrib river where it is safe to do so under supervision.  

18. Indemnity Clause

You agree to indemnify and hold Galway Rafting harmless against any claims arising from the use of the equipment, including legal fees.

19. Agreement

By signing and agreeing to our Terms & Conditions, you confirm you have read, understood, and agree to comply with all outlined responsibilities, including ensuring that all participants have watched the safety video.

Contact Information

If you have any questions, please contact us at GalwayRafting@gmail.com.

Last updated: 06/06/25

At Galway Rafting, we take the privacy of our customers seriously. This privacy policy outlines how we collect, use, and protect your personal information when you make bookings with us.

1. Types of Data Collected

We collect the following personal information when you make a booking:

• Name

• Phone number

• Email address

• Address

• Emergency contact (Next of kin) phone number
  
  

2. Purpose of Data Collection

We collect this information to:

• Facilitate your booking

• Send booking confirmations and updates

• Provide customer support when needed

• Ensure your safety during activities by having an emergency contact
  
  

3. Legal Basis for Processing

We process your personal data under:

• Article 6(1)(b) GDPR – Processing is necessary for the performance of a contract (your booking with Galway Rafting).
  
  

• Article 6(1)(d) GDPR – Emergency contact details are processed under the lawful basis of vital interests, to ensure your safety during activities.
  
  

• Article 6(1)(a) GDPR – If you opt in to receive marketing emails, we process your data based on your explicit consent.
  
  

4. Data Storage and Security

Your personal data is securely stored. We take appropriate measures to protect it from unauthorised access or disclosure. Only authorised personnel at Galway Rafting have access to your information.

5. Data Sharing

We do not share your personal information with third parties. Your data is used solely by Galway Rafting to manage bookings, ensure your safety, and provide support.

6. Marketing Communications

If you opt-in to receive marketing updates from Galway Rafting, we may send you occasional news, updates, or offers. You can unsubscribe at any time via the link in our emails or by contacting GalwayRafting@gmail.com.

7. International Data Transfers

We use third-party services, such as Google Sites and Google Workspace, to store and process some of your data. These services may transfer data outside the EU. Google complies with the EU–U.S. Data Privacy Framework and provides appropriate safeguards to protect your data.

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data

• Request correction of incorrect or outdated information

• Request deletion of your data

• Withdraw consent for marketing at any time
  
  

To exercise your rights, email: GalwayRafting@gmail.com
We will respond within 30 days.

9. Data Retention

We retain your data for up to 2 years after your booking, unless required longer for legal or insurance reasons. After this, your data is securely deleted.

10. Cookies

Our website is hosted on Google Sites, which may use cookies to enhance user experience or for analytics. We do not directly control these cookies. For details, refer to Google’s Privacy Policy.

11. Data Controller

Galway Rafting
Email: GalwayRafting@gmail.com

12. Changes to This Policy

We may update this policy from time to time. Changes will be posted here with the updated effective date.